Privacy Policy

Bournemouth IT Solutions Ltd (Trading as ‘bits’)

This Privacy Policy outlines how Bournemouth IT Solutions Ltd (“bits”, “we”, “us”) collects, uses, and protects your personal data when you use our services or visit our website. We are committed to ensuring that your privacy is protected in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Data Collection and Usage

We collect, store, and process personal data necessary for the provision of our services. This data may include, but is not limited to:

• Your name
• Contact details (address, email, phone number)
• Device information
• Login details and passwords (for repair purposes only)
• Payment information
• Any other information you provide us in relation to the services we provide

This data is collected to provide you with our services, including but not limited to, repair diagnostics, customer support, and order processing. We will only collect the minimum necessary data required for these purposes.

2. Data Security

All data we collect is stored securely and encrypted to industry standards, including AES 256 encryption where applicable. We follow strict security procedures in storing and disclosing your information and ensuring its protection against loss, misuse, or alteration.

Your personal files are only ever are accessed if you use your data recovery service. In order for this to occur, we require your password and by virtue of this, your permission. Recovered data is securely erased once no longer needed for the purposes of your repair.

We do not ask for passwords as part of our repair service as Apple Silicon introduces a new diagnostic method available to third party stores (Apple Diagnostics for Self Service Repair).

For the following Intel MacBook models that contain the T2 chip, we need the login password for testing – this is because Apples diagnostic software is not compatible, and therefore access to your device is the only way we can thoroughly test it before dispatch. Alternatively, we can erase the device for testing purposes, provided it has been removed from any associated iCloud or Find My accounts. If the device remains linked to iCloud/Find My, it will become activation locked after the erase, requiring the Apple ID and password to unlock (unless it is remotely unlocked through iCloud.com).

• MacBook Pro introduced in 2018 through 2020, excluding MacBook Pro (13-inch, M1, 2020)
• MacBook Air introduced in 2018 through 2020, excluding MacBook Air (M1, 2020)
• Mac mini (2018)

3. Data Retention

• Repair Data: Any personal data recovered or backed up during the course of a repair (this only occurs with your permission and knowledge) is stored for as long as necessary to complete the service. Once the data is transferred to the customer, it will be securely deleted from our systems in accordance with the HMG Infosec Standard 5.
• CCTV and Audio Recordings: CCTV footage is stored for up to 60 days, and telephone recordings for up to 3 years. These recordings are used for safety, the prevention of crime, or as a record of business transactions.

4. Sharing of Data

We will not share your personal data with any third party unless:

• It is required to complete your service (courier services for deliveries).
• It is necessary to comply with legal obligations, such as reporting serious offences (under acts like the Criminal Justice and Immigration Act 2008 or the Terrorism Act 2000) to law enforcement or other government authorities.
• We are obligated to share information to law enforcement agencies under Article 6 of the GDPR for public safety and crime prevention.

5. Legal and Regulatory Compliance

Your data may be passed on to relevant authorities in instances of illegal activity, such as under a warrant or at the request of law enforcement. In cases of debt recovery, data may be passed on to credit reference or debt collection agencies.

6. Your Rights

Under the GDPR, you have the following rights:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: If any data we hold about you is inaccurate or incomplete, you can request it be corrected.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your data.
• Right to Object: You can object to certain processing activities we carry out on your data.

For any requests related to data access, erasure, or correction, please contact us at:
Email: [email protected]
We have 30 calendar days to respond to your request.

7. Cookies

Our website may use cookies to enhance the user experience. Cookies are small files that are stored on your device when you visit a website. They allow us to improve your interaction with the site. You can modify your browser settings to decline cookies if you prefer.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.