Step 1: Select Issue (click here)
Step 2: Select your MacBook
Step 3: Book Your Repair
Our Process
Quote & Booking
To begin, simply click on “Select Problem & Book Repair” above. From there, you’ll be guided to a page where you can choose from a list of common issues. If your specific problem isn’t listed, no worries—just select our Diagnostic Service and provide a brief description of the issue. Our team will review the details and get in touch if we need more information.
Collection Date & Packing
On the booking form, you’ll have the flexibility to schedule a collection date that suits you—whether it’s the next working day or later in the week. Once your booking is confirmed, pack your Mac securely in a plain, unmarked cardboard box to protect it during transit (note: revealing that a Mac is inside voids the insurance).
Insurance
We include £750 insurance at no extra cost, and if needed, you can opt for additional coverage of £1,000 or £2,500 for added peace of mind.
Step 1: Booking & Collection
Confirmation of Arrival
Once your Mac arrives at our store, you’ll receive an email confirmation from Royal Mail, complete with GPS coordinates and a delivery photo—giving you peace of mind that your device has been safely delivered.
Assessment
Upon arrival, we begin by assessing the overall condition of your Mac. We log its serial and model numbers, and note any visible damage. Your device is then assigned to a technician, following a first-come, first-served process. The technician conducts a thorough inspection, addressing the issue you reported, while also checking for any additional concerns. We run Apple Diagnostics to ensure your Mac is performing to Apple’s specifications.
Should we discover any issues beyond what was initially reported, we will place the repair on hold and contact you immediately. No further work will be carried out without your approval.
Repair and Testing
Once the repair is completed, we manually test your device to confirm the issue has been fully resolved, and we run Apple Diagnostics again for a final check.
When everything is in perfect working order, we will send your invoice directly to your provided email address.
Step 2: Assessment and Repair
Once payment is received, your Mac undergoes a final round of testing by a separate technician to ensure nothing is overlooked, ruling out any human error. After confirming everything is in perfect working order, your Mac is carefully packed for safe return delivery.
As part of our commitment to reducing our carbon footprint, all of our packaging—including boxes, bubble wrap, and other materials—is reused. By giving these items a longer life, we minimise waste and reduce our environmental impact, helping to protect the planet.
Royal Mail will email you on the day of delivery, providing confirmation and tracking details to ensure peace of mind.
Step 3: Final Test & Postage
The Approved Repair Company
Established 2010
Always friendly and helpful and professional repairs.
Fixed and serviced an iMac.
I would always recommend this team.
Great shop
Great place for uni students to use for laptops. Fixed laptop same day when fan was buzzing/whirring within an hour. Cost is good, and had quick responses to issue and concerns when using their WhatsApp messaging system
Glad we could help you Nicola, thanks for choosing bits!
Really happy with my repair. Done in the day for just £20 extra. The lady on reception was polite and easy to deal with can't recommend these people enough
I recently had my 2017 iMac fail. I put quote requests out none replied, only bits. I was told the price for repairs up front. They fitted a new power supply which got it working but found another fault on the motherboard which they fixed. I was kept informed and had explanation of my repairs. I would recommend them for a first class price and service. Well done to all.
Happy to hear we were able to resolve your problem and get your iMac working again. Thanks for taking the time to leave us a review, it makes a big difference and keeps us going.
Friendly atmosphere and knowledgeable professionals working there, I had my laptop fixed within a few days. I highly recommend this place
Really helpful, fixed my nintendo in under 5 mins. Really good customer service. Thank you! 🙂
This company is great. I dropped my MacBook and needed a new screen started of and messaged them on their WhatsApp link and they gave me costs and explained the process. When I arrived there the lady on the reception was really nice had a small chat and we picked it up later that day and Mac screen is like new really impressed with their services. Would highly recommend them to anyone. Thanks again guys
Thanks for choosing bits Daniel, glad we could help. Thank you for leaving us a review, it really helps!
Perfect customer service and quick turnaround around, great price too!!
Thanks for the lovely review! We really appreciate it – we’re glad you were happy with the service, turnaround time and price. If you need anything in future, we’re always here to help.
After shopping around for a reasonably priced MacBook Air screen replacement and receiving several quotes that were far from affordable, I came across BITS through a recommendation on Perplexity.
From the outset, their pricing, repair process, and use of genuine parts were clearly explained and very reassuring. They arranged free collection via Royal Mail, the repair was completed within 24 hours, and the device was delivered back to me the very next working day.
The entire experience was smooth, efficient, and excellent value for money. I am thoroughly impressed with the service and would highly recommend BITS to anyone needing reliable and professional Apple repairs.
Thanks so much for the detailed review. We’re really pleased you found us and that the whole process – clear pricing, genuine parts, and the repair steps – felt reassuring from the start.<br><br>We’re glad the free Royal Mail collection and 24-hour turnaround worked well for you, and that you had your MacBook Air back the next working day. Thanks again for recommending us, it means a lot, and we’re here anytime you need help with Apple repairs.
I had a really positive experience of BITS. I took in my iMac in with a suspected power supply issue, mid-afternoon. The following morning (just 18 hours later) I was contacted to say that the replacement power supply was fitted and diagnostic checks were complete. I went in to collect and was given space and time to start-up and check the computer.
I'm really pleased with the service as well as the courteous and efficient dealings with Muhammad and Adam. Good price too, I imagine a fraction of the Apple price!
Thank you, BITS!
Thank you for your kind words, its pleasure to be of service. We’re so glad we could get your iMac sorted quickly and at a fair price. If you ever need help again, you know where to find us! 😊
Good quality repairs, quick service.
Absolutely brilliant service. I've been using them for years and even purchased pc's from them. They're always happy to help and prices are reasonable.
Thanks so much for your continued support over the years – it genuinely means a lot. We’re really glad you’ve been happy with the service (and the PCs too!), and we really appreciate you taking the time to leave this review. If you ever need anything, we’re always here to help.
The shop staff were very enthusiastic and friendly. Highly recommended. The best repair shop in Bournemouth, bar none. Thank very much.
Awesome service. Repaired my Mac 2020 M1 screen within 48 hours! Very happy.
Thanks for the great review – we’re really pleased we could get your 2020 M1 Mac screen repaired within 48 hours. If you need anything else in future, we’re always happy to help.
Very helpful, took my laptop for the first time and got it fixed super quickly. There seemed to be a problem a little after with the screen, took it in again and they sorted it out very quickly again and with no fuzz under the warranty, even gave me advice on other non-related problems I had. Decent!
Thanks for the lovely review – we’re really glad we could fix it quickly the first time, and then sort the screen issue again under warranty with no hassle. We’re also happy the extra advice helped. If you need anything else, we’re always here to help.
Was fast and excellent service would 100% recommend coming here for repairs or upgrades to pc or laptop amazing work
Thanks so much for the review – we’re really pleased you were happy with the fast service, and we appreciate the recommendation. If you ever need repairs or an upgrade again, we’re always happy to help.
Great job. My daughter had destroyed the screen and chassis of her iPad pro 12.9 and then it stopped working. BITS were up front and transparent about costs, they ordered a new motherboard, replaced the screen and put in a new charging port. All for a fair price. Good comms, nice people. I was worried about getting ripped off when searching for someone to do the repair work. I made a good choice, recommend💯,thanks guys 👍
Thank you. Brilliant job. Repaired my old MacBook after getting covered is cola. Good job at a good price for the work involved
Thanks for the review – we’re really pleased we could get your MacBook working again after the cola spill. We appreciate the kind words about the job and the price, and we’re always here if you need anything else.
Wonderfull. Good communication, fixed my ps5 fast. Good price. Love it.
Thanks for the lovely review – we’re really glad you were happy with the communication, turnaround time and price. If you need anything else with your PS5 or any other device, we’re always happy to help.
Speedy, transparent and quality service is a guarantee when you use BITS
Thanks for the great review – we really appreciate it. We’re glad you found the service speedy, transparent and high quality, and we’re always here if you need anything.
Used this place twice now and really reliable, deffinitley my go to repair shop in Bournemouth. Friendly staff too!
Thanks so much for coming back to us – we really appreciate it. We’re glad you’ve found us reliable and friendly, and we’re proud to be your go-to repair shop in Bournemouth. If you need anything else, we’re always happy to help.
More than 22,000 Repairs
We've repaired devices for all manner of issues; from broken keys, to being run over by a car - we've seen and done it all.
13,500+ Satisfied Customers
Our reputation is a testament to our dedication. We have served thousands of customers since our inception.
Real Shop, Real People.
We've been at our Bournemouth workshop in Winton since 2010 — not a faceless industrial estate, so you can drop in if you prefer.