bits will not share the customer’s data with any third party for any reason without the prior consent of the customer. All data will be collected, processed and held in accordance with our rights and obligations arising under the provisions and principles of the General Data Protection Regulation (GDPR) and Data Protection Act 2018. As we do not outsource, your data will never leave our possession.
As part of data recovery, particularly in the case of faulty drives, this may involve processing and analysing the data on any digital storage medium, both to detect and analyse any important files that you deem to be most important in data recovery, and also to ensure that data we do recover is not corrupt. There are instances where amounts of data will be recovered, even with file names and directory links, and data will still be corrupt.
In the performance of such work, if we recover images/data that may pertain to serious offences such as Section 63 of the Criminal Justice and Immigration Act 2008, Sexual Offences Act 2003, or the Terrorism Act 2000 – we have a moral obligation to report person(s) in the interest of public safety and protection.
bits has the right to pass on any data provided by the customer to relevant authorities and law enforcement agencies where the law requires such or there is a moral obligation to do so (serious indictable crime), or for example in the event of a warrant, including but not limited to any UK/European Police Force such as Dorset Police/Metropolitan Police, South West Forensics, Interpol, NCA, Home Office and so on.
The UK GDPR nor Data Protection Act does not prevent us from sharing personal data with law enforcement authorities (known under data protection law as “competent authorities”) who are discharging their statutory law enforcement functions. The UK GDPR and the DPA 2018 allow for this type of data sharing where it is necessary and proportionate and where there is a lawful basis under Article 6.
In the event that the customer is in breach of these Terms and Conditions, bits may also pass on any such information to credit reference agencies and debt recovery agencies to recover any accrued debts.
Some repairs may require the recovery of customer’s data onto our system, if the customer does not provide a storage medium for us to transfer the data onto. This recovered/backed-up/transferred data may be held on our server for as long as practicable, until the customer provides a storage medium for us to transfer data on to. When data is stored on our server(s)/computer(s) it is encrypted to an AES 256 standard. Once data is transferred and there is no longer a necessity for its storage, it is deleted securely to the HMG Infosec Standard 5.
A Subject Access Request, Data Erase Request, and all other Data Protection/GDPR enquiries must be sent in writing via email to [email protected]. By law bits has 30 calendar days to respond.
Next steps:
- Get in touch via the contact page for a free quote first if you’d like us to confirm symptoms before you send anything in
Phone: 01202 767 929 · 612 Wimborne Road, Winton, Bournemouth, BH9 2EN.