What does your warranty cover, and for how long?

We offer a 12 month warranty on all repairs – the warranty covers the repaired component only, and not the entire device – we do not cover any accidental damage, as the warranty is not equivalent to insurance.

Our warranty applies only to hardware repairs – issues caused by viruses, malware infections, problems with operating systems, software/applications, faults arising from accidental/physical damage or incorrect use of the product are not covered by our guarantees.

Our guarantee does not cover known manufacturer issues (e.g. MacBook Pro screen anti-reflective issue). Any parts we fit or items we sell are subject to the accepted industry quality standards (e.g. most display manufacturers will allow for a few dead/stuck pixels per million pixels on the display).

We do not cover data – for brevity, if we replace your storage medium (i.e. HDD/SSD) and this drive fails, we will not cover the recovery cost of any data – our guarantee will cover the cost of labour and any parts that we have supplied.

Screen Repair

We do not remove any components (other than the back cover and Wi-Fi antenna) to access the display. Therefore the warranty does not cover any component other than the display.

If your screen stops working within 12 months of our repair, please contact our team in the first instance. With Mac Screens, we ask you send a clear photo of the entire display, to verify there is no damage. If there are no obvious cracks to the screen, then we can arrange for a collection on your preferred day.

Once your Mac arrives at our store, we inspect it to verify there is no damage or cracks. In cases of screen replacement, this can include removing the LCD to make sure there are no cracks around the very edge of the screen, beneath the black bezel area. If you have a crack on your display, this will unfortunately render your warranty void as it is not equivalent to insurance.

We highly recommend against any cases, screen protectors, keyboard covers, camera covers as we have had numerous Macs sent in with broken screens, as a result of these.

Next steps:

Phone: 01202 767 929 · 612 Wimborne Road, Winton, Bournemouth, BH9 2EN.