Your Mac will be collected by Royal Mail and posted to our shop address at 612 Wimborne Rd, Winton, Bournemouth, BH9 2EN. On arrival, a member of staff will inspect your Mac; the serial number and Mac details are recorded against your name and contact details to ensure we have a chain of custody for your MacBook, and your Mac is placed in a marked box, ready to be repaired.
Your Mac will be repaired on-site – we never outsource, before being posted back to your home address that it was initially collected from.
Our building is protected by 4K CCTV cameras equipped with night vision, recording both video and audio 24/7/365. Our shop is ADT alarmed (door sensors, glass break detectors, motion sensors) with Police response, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation – every alarm activation is thoroughly vetted by checking our CCTV as well as audio feed, and attending in the first instance to ensure there is no break-in. Our shop is half a mile away from Bournemouth Police station staffed by response officers, so you can rest assured your Mac is safe and sound.
Next steps:
- Read our related guide: Packaging your Mac
- Get in touch via the contact page for a free quote first if you’d like us to confirm symptoms before you send anything in
Phone: 01202 767 929 · 612 Wimborne Road, Winton, Bournemouth, BH9 2EN.