What is your no fix, no fee policy?

Our “no fix, no fee” policy is straightforward: if we can’t repair your MacBook, you don’t pay for the repair work.

How it works in practice:

  1. You send the MacBook in. We provide the free insured Royal Mail Special Delivery label; you drop it at any Post Office.
  2. We diagnose at component level. Stereo microscope inspection, thermal-camera fault localisation, and component-by-component circuit analysis on the logic board. The diagnostic stage takes 1-2 working days for most faults.
  3. We tell you what’s wrong, what each repair costs, and whether the work is worth doing. Some MacBooks are genuinely uneconomical to repair (catastrophic short-circuit damage, broken Apple-Silicon coprocessor, irrecoverable post-liquid-damage). We tell you up front, before any further work is invoiced.
  4. You decide. If the repair is viable and you proceed, the diagnostic fee is credited against the repair — you pay the fixed mail-in price for the repair, no separate diagnostic charge. If you decide not to proceed, you pay only the diagnostic fee, and we return the MacBook to you (also via free insured shipping).

What does NOT incur a charge:

  • Time spent on diagnosis if we can’t fix it (you only pay the small diagnostic fee, not for any repair attempt)
  • Parts ordered for a repair that ultimately doesn’t work — we wear the cost, not you
  • Return shipping — free in both directions, fully insured
  • Calls / emails to discuss the diagnosis

Common “no fix” scenarios we see:

  • Liquid damage where the spill reached the SoC (Apple Silicon) directly — the chip is unrepairable post-corrosion
  • Severe physical damage (drop) that’s cracked the logic board PCB through multiple layers
  • Failed third-party repairs where critical traces have been damaged beyond recovery
  • Models where the part needed is no longer available from any reliable source

In every “no fix” case, we explain exactly what we found and why repair isn’t viable, return the MacBook with the diagnostic write-up, and suggest your options (data recovery only, trade-in, recycling).

This is why we lead with our free diagnostic service on every fault category — it’s the foundation of our trust model. Get in touch via the contact page if you want to describe your symptoms before sending the MacBook in, and we’ll give you an honest opinion on whether it’s worth the diagnostic in the first place.

Phone: 01202 767 929. 612 Wimborne Road, Winton, Bournemouth, BH9 2EN.